Yes you can! Just connect the Ethernet cable from the AC Power Adaptor to a Wi-Fi router, and you will have a network for as many users as you want. Routers are available at most computer stores and many retailers (Walmart, Target, Best Buy etc). For an even wider area of service, consider our Commercial Service. MAX Internet will work with you to design and install equipment that can provide a broadband Internet connection to your home, farm outbuildings, garages and even some types of agricultural equipment equipped with an Internet controller. Just call us at 928-243-7811 and we will help you.

With a Wi-Fi router connected to the outdoor antenna via the Ethernet cable, you can use any type of device with Wi-Fi capabilities (computers, smart phones, iPhones, Android devices, tablets etc.). If you don't have a Wi-Fi router, one can be purchased at most computer stores and many retailers (Walmart, Target, Best Buy etc.). Or consider our Commercial services.

Our professional installer will bring the outdoor antenna with him when he comes out to install it. The outdoor antenna will be attached to the outside of the house. The antenna cable will be pulled inside; it creates an Ethernet connection that your Wi-Fi modem/computer will be connected to.

If the move is to another point on the same dwelling, the answer is "yes" for a $40 upgrade fee. The antenna has to remain pointed in the exact same direction as it originally was without obstructions between it and the horizon. If you are moving to a new address, please call us to arrange assistance with the move and get you back online as soon as possible.

Weather has no affect on MAX Internet's 4G+ service.

Yes you can! We offer a vacation package that keeps your account active for a low nominal charge ($12/mo) for as long as you are gone. Just call us at 928-243-7811 to arrange a vacation package. There is no other service charge or hidden fees. You can apply any existing prepaid active service to the vacation service charge. During this time, your antenna should be turned off. You will be unable to use the Internet until you call us and reactivate your service.

The MAX Internet network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running. We do not supply a backup power source for the outdoor antenna at your home. If you do have an Uninterruptible Power Supply (UPS) for your computer system, be sure to have the MAX Internet power adapter plugged into the UPS power as well. Then, your Internet connection should be good to go as long as the UPS is active. Our outdoor antenna draws less than 30 watts.

It depends on which MAX Internet service you have chosen:

Our MAX Internet Unlimited Fixed internet service requires an outdoor antenna be placed high up on the outside of your house with a cable pulled inside. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you. A professional installer will do this for you.

Your MAX Internet connection is very secure. We use 4G+ state-of-the-art security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection.

If you have an outdoor antenna, try these troubleshooting steps:

• Make sure your device is powered on at the AC Power adapter.
• REBOOT indoor router device by unplugging at the power source. DO NOT HIT RESET ON THE ROUTER AS IT WILL WIPE OUT THE SETTINGS AND A TECH WILL HAVE TO BE DISPATCHED TO REPROGRAM IT. Or you can also bring a router to the office and the techs will program it for free.
• Make sure that the cable coming from the antenna on the outside of your house is attached to the AC power adapter inside the house/building.
• Make sure that you have active service. It may be as simple as updating your payment on file. If you have access to another Internet connection, log in to your account and make a payment. Or call us at 928-243-7811, and we will help you solve the problem.

If none of this fixes your problem, call us at 928-243-7811.

Often, the problem is minor; maybe your credit card on file has expired. Just call us at 928-243-7811, and we can get your service going again in no time!

There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files). You can also do a REBOOT of your antenna and indoor equipment by unplugging the black power inserter at the power source (the Wall). It will take 3-5 minutes for the equipment to reregister and come on again. If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date. Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.

You will not get a traditional bill. Instead you will see your charges when you log in to your account and click on the "My Services" tab. You will be charged for all your services the same date every month. The date is determined by the date that your Unlimited Premium service was first activated, not when it was ordered. All of our billing is automated. You must have a valid email on file with us. An invoice will be sent informing you the day your bill is due. Your payment method will automatically be charged. If payment is not made within 5 days, the account will shut off and a $20 late fee will be added when turned back on. Please give us a call if you need help with your bill. We are here to help. 928-243-7811.

Just call us at 928-243-7811, and we will cancel your service. We will make arrangements to come and uninstall the outdoor antenna.

MAX Internet does not provide email addresses. We recommend you get a free email address from Google, Yahoo, Hotmail, etc. as your personalized email address wherever you are in the world.

We ask that you take a look at the Acceptable Use Policy in our Terms and Conditions. This refers to the excessive utilization of network resources. Wireless networks have capacity limits and all customers can suffer from degraded or denied service when one or a small group of users consumes disproportionate amounts of a wireless network's resources. MAX Internet therefore, will monitor both overall network performance and individual resource consumption to determine if any user is consuming a disproportionate amount of available resources and creating the potential to unreasonably disrupt or degrade the MAX Internet network or network usage by others. If we discover the usage is unreasonable and causing problems, you will be contacted by a MAX Internet Representative either by phone or email to discuss user options. MAX Internet reserves the right to terminate service to any customer who is causing harm to the Network or another customer.