Yes, you can! Just connect the Ethernet cable from the AC Power Adaptor to Max Internet's Wi-Fi router, and you will have a network for as many users as you want.

Max Internet now requires you to use our special Router for your service. It is made especially for our service and is professionally set up by the installer to enhance your speed and internet experience. It also allows the technicians to troubleshoot with customers to save on service call visits.

Router Rental is $7 a month and includes insurance on all of your equipment, and you will not pay for any service calls if you are using our router. That's free service calls!

For an even wider area of service, consider our Commercial Service. MAX Internet will work with you to design and install equipment that can provide a broadband Internet connection to your home, farm outbuildings, garages, and even some types of agricultural equipment equipped with an Internet controller. Just call us at 928-243-7811 and we will help you.

With your Max Internet Wi-Fi router connected to the outdoor antenna via the Ethernet cable, you can use any type of device with Wi-Fi capabilities (computers, smartphones, iPhones, Android devices, tablets, etc.). You may also want to consider our Commercial services.

Our professional installer will bring the outdoor antenna with him when he comes out to install it. The outdoor antenna will be attached to the outside of the house. The antenna cable will be pulled inside; it creates an Ethernet connection with our special Wi-Fi Router or computer it will be connected to.

If the move is to another point on the same dwelling, the answer is "yes" for a $40 upgrade fee. The antenna has to remain pointed in the exact same direction as it originally was without obstructions between it and the horizon. If you are moving to a new address, please call us to arrange assistance with the move and get you back online as soon as possible.

Weather has no affect on MAX Internet's High Speed Wireless service.

Yes you can! We offer a vacation package that keeps your account active for a low nominal charge ($12/mo) for as long as you are gone. Just call us at 928-243-7811 to arrange a vacation package. There is no other service charge or hidden fees. You can apply any existing prepaid active service to the vacation service charge. During this time, your antenna should be turned off. You will be unable to use the Internet until you call us and reactivate your service.

The MAX Internet network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running. We do not supply a backup power source for the outdoor antenna at your home. If you do have an Uninterruptible Power Supply (UPS) for your computer system, be sure to have the MAX Internet power adapter plugged into the UPS power as well. Then, your Internet connection should be good to go as long as the UPS is active. Our outdoor antenna draws less than 30 watts.

No, MAX Internet has no binding contracts and no hidden fees. We fully disclose what you are buying when you are buying it and how much it costs. Check out our Return Policy — 30 day refund guarantee of the service charge from the day of activation of your service!

You pre-pay monthly for your service with a credit or debit card that is associated with your MAX Internet account. You also have the option to use the Bank E-Check method, using your bank account and routing number. As a MAX Internet customer you can check your current account status by logging in to your account at www.my.maxinternet.net. Enter your User Name and Password. You can then see your services, your payment history, and the next billing date. You can also edit your password information.

NOTE: We no longer take card billing information over the phone or in person! All customers have an online account and have access to change billing information themselves. This change is for the safety of the MAX employees and the customer. If you would like your billing information, please text or call the office number and let us know you want your customer account information, and we will gladly give you the information you need!

There are no limits! MAX Internet offers Unlimited Premium Internet service — one flat monthly fee for all the broadband Internet you can use!

It depends on which MAX Internet service you have chosen:

Our MAX Internet Unlimited Fixed internet service requires an outdoor antenna be placed high up on the outside of your house with a cable pulled inside. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you. A professional installer will do this for you.

Your MAX Internet connection is very secure. We use state-of-the-art security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection.

If your internet goes down, please do not touch the router or the cords attached to the router.

Wait 20 minutes before alerting the office as more than likely we are aware of the issue and working on it. Please do not flood the office with calls in the event of an outage, but feel free to text the office number and let us know you are down. We are always watching our system and more often than not we know you are down before you know you are down.

Also, make sure that you have active service. It may be as simple as updating your payment on file. If you have access to another Internet connection, log in to your account and make a payment.

NOTE: We no longer take card billing information over the phone or in person! All customers have an online account and have access to change billing information themselves. This change is for the safety of the MAX employees and the customer. If you would like your billing information, please text or call the office number and let us know you want your customer account information, and we will gladly give you the information you need!

If none of this fixes your problem, call us at 928-243-7811.

Often, the problem is minor; maybe your credit card on file has expired. Login to your account and verify your credit card info is up-to-date.

NOTE: We no longer take card billing information over the phone or in person! All customers have an online account and have access to change billing information themselves. This change is for the safety of the MAX employees and the customer. If you would like your billing information, please text or call the office number and let us know you want your customer account information, and we will gladly give you the information you need!

Firstly, please do not ever touch your router or the cords attached to the router.

There are many factors that may impact your connection speed, including type of browser or operating system, overall network traffic, time of day, additional background applications already running (e.g. streaming media, downloading large files).

If you are experiencing consistently slower connection speeds, make sure that all of your connection and security software is up to date.

Run the standard maintenance programs for your PC, including scanning for viruses, spyware and malware. To keep your PC running at its best, we recommended that you perform this maintenance every 30 days.

You will not get a traditional bill. Instead you will see your charges when you log in to your account and click on the "My Services" tab. You will be charged for all your services the same date every month. The date is determined by the date that your Unlimited Premium service was first activated, not when it was ordered. All of our billing is automated. You must have a valid email on file with us. An invoice will be sent informing you the day your bill is due. Your payment method will automatically be charged. If payment is not made within 5 days, the account will shut off and a $20 late fee will be added when turned back on. Please give us a call if you need help with your bill. We are here to help. 928-243-7811.

Just call us at 928-243-7811, and we will cancel your service. We will make arrangements to come and uninstall the outdoor antenna.

MAX Internet does not provide email addresses. We recommend you get a free email address from Google, Yahoo, Hotmail, etc. as your personalized email address wherever you are in the world.

We ask that you take a look at the Acceptable Use Policy in our Terms and Conditions. This refers to the excessive utilization of network resources. Wireless networks have capacity limits and all customers can suffer from degraded or denied service when one or a small group of users consumes disproportionate amounts of a wireless network's resources. MAX Internet therefore, will monitor both overall network performance and individual resource consumption to determine if any user is consuming a disproportionate amount of available resources and creating the potential to unreasonably disrupt or degrade the MAX Internet network or network usage by others. If we discover the usage is unreasonable and causing problems, you will be contacted by a MAX Internet Representative either by phone or email to discuss user options. MAX Internet reserves the right to terminate service to any customer who is causing harm to the Network or another customer.