COVID-19

Dear Max Internet Customer,

As a valued customer, we appreciate the trust you place in us when you do business with us.

We wanted to reach out today and assure you that we are monitoring the Coronavirus (COVID-19) situation closely and are working to ensure we meet the needs of our customers, as well as provide for the health and safety of our employees, their families and the community in which we live and work. We continue to assess the situation daily and wish to adhere to the recommendations from the local authorities and take the next few weeks to work from home.

If you go to the office and we are not there and need assistance we ask that you please call. We want you to know we are here to help our customers through this.

The internet is our lifeblood. We will be continually monitoring and doing our best to insure that you are having the best internet experience possible. We will continue to provide the same outstanding levels of service that you have come to depend on. At this point, we are experiencing minimal disruption, however, should we experience delays, these will be communicated to customers as soon as they are known.

At this time, many of you are home from work and school. Using the internet will be a major part of your day. We ask that you please be considerate of your usage. If there is no need for devices to be running, please turn them off. Please be mindful of your family activities on the internet. Possibly even combine activities. If kids are in their rooms gaming, while streaming music, or watching a movie on Netflix and looking at videos on facebook, it could be affecting not only your household but others on the network as well. Every little bit we can do to save data will make a better experience for all and the Max Internet network as a whole.

With so many home and online, Please practice patience if during peak times and things might be a little bit slower. There is plenty of bandwidth to go around for all if we can keep in mind these few items of consideration.

If you are experiencing any issues at all with your service, our customer service team is always available to help. Please call us and we will attempt to trouble shoot with you as much as possible, and our service technicians will gladly come out if you request.

Thank you for your continued trust in Max Internet Solutions, and we look forward to serving you throughout the year and beyond as we together conquer this challenge.

Sincerely,

MAX Internet Team